11bat Privacy Policy — How Your Information Is Protected

When you create an account on the 11bat platform, your name, email address, mobile number, and date of birth are collected. National ID or passport information may be requested for identity verification purposes, and is stored only using secure, encrypted methods. For financial transactions, mobile banking numbers or payment method details are collected, but full account numbers are never stored. Technical information such as your device type, browser version, IP address, and login time is automatically collected while you use the platform. This information is used to ensure platform security and improve the user experience.

• Name, Email, Mobile Number & Date of Birth
• Identity Verification Documents (if required)
• Partial Payment Method Details
• Technical Information About Your Device & Browser
• Gaming Activity & Transaction History

Collected information is primarily used to manage your account, process transactions, and provide customer support. Technical data is analyzed to ensure the security of the 11bat platform and to prevent fraud or unauthorized access. Usage patterns are analyzed to personalize your gaming experience and display content according to your preferences. Certain information is retained and processed to meet the requirements of applicable laws and regulatory bodies in Bangladesh. Your gaming behavior is monitored to ensure responsible gaming, and assistance is provided when needed.

11bat never sells your personal information or transfers it to third parties for advertising purposes. Limited information is shared with trusted mobile banking partners for payment processing, and those partners adhere to the same standard of privacy policy. Game software providers may receive technical data related to gameplay, but they do not receive any personally identifiable information about you. In response to lawful requests from Bangladeshi law enforcement agencies or regulatory authorities, information may be provided in compliance with applicable law. In any case of sharing information with third parties, only the minimum necessary data is provided.

The 11bat platform uses cookies to enhance your browsing experience — they remember your login state and save your preferred settings. In addition to essential cookies, performance cookies are used to help analyze which parts of the platform are used most. You can control or disable cookies through your browser settings, though doing so may limit some platform functionality. 11bat does not use any third-party advertising tracking cookies and does not share your browsing history with any external organizations. Session cookies are automatically deleted after you log out, and persistent cookies have a maximum lifespan of 12 months.

As a user in Bangladesh, you have the right to view, correct, and — under certain circumstances — request deletion of the information we hold about you. You may request a copy of your personal data from our support team at any time, and we will provide it within a reasonable timeframe. You also have the right to object to the processing of your data; however, we may be required by law to retain certain information. Even after an account is closed, financial transaction records are retained for a specified period in accordance with regulatory requirements. Any requests or complaints regarding your data can be sent to [email protected].

11bat uses industry-standard encryption technology to protect your personal information, and all data transferred between the server and your browser is secured via SSL/TLS protocols. Sensitive information such as passwords is never stored directly — instead, it is protected using strong hashing algorithms. Our systems maintain 24/7 security monitoring to detect unauthorized access, and regular security audits are conducted. Only employees who require access for their specific role are granted limited access to user data, and all access is logged. In the event of a data breach, we will promptly notify affected users and take the necessary steps.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team at: [email protected]. 11bat reserves the right to update this policy at any time, and a notice will be posted on the platform for significant changes. Continued use of the platform after any changes will be considered acceptance of the updated policy, so we recommend reviewing this page regularly. This policy has been drafted in accordance with applicable data protection laws and regulatory guidelines in Bangladesh. We place the highest importance on your privacy and are committed to protecting your information.